Once you have made your Creekside Cottage reservation, there are a few more things you need to know. Please read to be sure you understand the details about rental rates, confirming your reservation, cancellations, emergencies, and other Creekside Cottage policies and house rules of this vacation rental.
Availability - Search Availability Calendar Page. Offering flexible arrival. Still have question....Please email or complete the Contact Us form.
Reservations - To make a reservation you may use any one of these options:
Complete and submit the Request a Reservation form
Send an email to info@thecreeksidecottage.com
Telephone us with questions at (757) 621-1896
Generally, a reservation confirmation will be emailed to you within 24 hours or once all information and required deposit/payment has been received.
Rental Rates - All rates are based on double occupancy. All Standard Reservations require a 2 night minimum stay. Holiday Reservations require a 3 night minimum stay. See Rental Rates page for rate details. Rates subject to change without notice.
In addition to the Rental Rate set by the Owner, Tenant acknowledges and agrees to pay:
* Sales and Occupancy Tax
* Pet Fee when applicable
Reservation Deposit/Payments - A deposit equal to two night’s stay is required when reserving the cottage for one week or less. Any stay longer than one week requires a deposit equal to 25% of the total rent due.
Deposit or Payment must be made within 24 hours of making a reservation and may be made by our secure on-line payment process, or by personal check (if received at least 45 days before your arrival date). Total balance of rent is due by on-line payment process no later than 30 days prior to your arrival date.
If the arrival date is within 30 days, all payments must be made in full when making the reservation through our secure on-line payment process..
Details of rent and deposit payment(s) due will be emailed to you. Once the deposit or payment is received you will be emailed a confirmation.
Please call (757) 621-1896 or email with questions of the secure payment option.
Bed and Bath Linens - Bed and bath linens are provided and bed made. Linens are not changed daily. We are happy to accommodate special requests made in advance.
Cancellation/Refund Policy - Once confirmed, a reservation cancellation must be made in writing. If the guest cancels the reservation at least 14 days prior to the scheduled check-in day of the booking; a refund of the total rent paid will be refunded less the payment processing fee. However, a guest will only receive a 50% refund of the total rent paid if the cancellation is made at least 7 days prior to the scheduled check-in day.
NO REFUNDS for no shows, early departures or inclement weather (unless for a Dare County official mandatory evacuation where a credit will be issued for a future stay equal to the value of unused nights). Although we understand that emergencies happen, the reason for cancellation does not change our cancellation or refund policy.
Check In / Check Out -
Occupancy and Use -
Quiet Hours - 10:00 p.m. - 7:00 a.m.
Smoking - We are a non-smoking facility. All indoor and covered/screened areas are non-smoking. If you smoke, please pick up your cigarettes and dispose of them in a proper container.
Pet Policy - Pets are considered. Pet restriction: 1 dog 50 lbs. or less. An additional fee of $20.00 per night will apply. Please contact us for more details.
If your well behaved pet has been approved, to ensure that everyone has a safe and enjoyable vacation, please be aware of the following:
Equipment and Appliances - Every reasonable effort is made to keep equipment in good working order. Please notify the owner promptly of any difficulty you encounter during your stay. We will make every reasonable effort to complete repairs. Under no circumstance will the guest receive a reduction in rent for any equipment failure.
Hot Tub -
The hot tub at The Creekside Cottage is serviced on turnover days and mid-week. Please do not tamper with chemicals or equipment. If it is found that a Guest has tampered with equipment or chemicals, the Guest will be responsible for any expenses incurred.
Please read the information provided to understand the proper operation of the control panel. The water temperature is preset. Please let us know if you prefer the settings to be adjusted.
Safety Regulations:
· Pregnant women, people on medication, those with high or low blood pressure, heart disease, diabetes or other conditions should consult their physician before using a hot tub.
· Children under the age of 12 are prohibited from entering hot tub. Unsupervised use by children is prohibited.
· Enter and exit the hot tub slowly.
· Observe reasonable time limits (that is, 10-15 minutes), then leave water and cool down before returning for another brief stay; Long exposure may result in nausea, dizziness or fainting.
· Keep all glass and breakable objects out of the area.
· Do not use the hot tub while under the influence of alcohol, tranquilizers or other drugs that cause drowsiness or that raise or lower blood pressure.
· Misuse or overuse of hot tubs will result in a higher possibility of infection, as sanitizers are not able to combat abnormally elevated bacteria levels.
Accidents / Damage - Any damage or accident that occurs to the premises, to both real property and personal property during your rental period must be reported to the owner immediately. If the owner determines that no intentional or willful misconduct was done, the agent will repair/replace as needed. Repair costs for any damage or accident caused by willful neglect or misconduct by the guest will be the guest responsibility. DAMAGES MUST BE REPORTED IMMEDIATELY AND PRIOR TO CHECK-OUT IN ORDER FOR THE OWNER TO REPAIR/REPLACE SAID DAMAGES. OTHERWISE, ALL DAMAGE COSTS WILL BE THE RESPONSIBILITY OF THE GUEST. PET DAMAGE IS THE RESPONSIBILITY OF THE GUEST.
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